JERRY CLAYTON

SKILLS:

Lucent 5ESS - Corrective maintenance (hardware & software), Preventive maintenance (hardware & software), Hardware upgrades, Software upgrades, Translations, Correct Translations, SS7 conversion, Fiber and copper remote switching modules, turn-up and maintenance of T1, DS1, DS0, OC3 - OC192, Nortel DMS10, Nortel Directory Assistance Operator Positions, Ericsson AXE class 5, international gateway, STP, TDMA Wireless, 2nd & 3rd level tech support, Windows XP, 2000, & NT, UNIX, Solaris, Mac OSX (BSD UNIX), UNIX shell scripting, HTML, PHP, CSS, Microsoft Office

TRAINING:

• BICSI Technician
• Introduction to ATM
• Introduction to UNIX & Solaris 2x System ADM ESS
• Ericsson CMS 8800 BYB 501 MSC Operation & Maintenance
• Ericsson Radio Base Station 884-1900 Operations & Maintenance
• Ericsson CMS 8800 RBS Basics
• Ericsson CMS 8800 System Survey
• Ericsson Emergency Correction Assembly Certification
• Ericsson ISDN Access Node Installation and Maintenance
• Ericsson AXE IOG Maintenance
• Ericsson AXE SS7 Operation and Maintenance
• Ericsson AXE Software
• Ericsson AXE Advanced Software Fault Handling
• Ericsson AXE Maintenance APZ 212
• Dantel Alarm System
• SONET Ring Operation and Maintenance
• Principles of Digital Transmission
• Rockwell Collins LTS-1565D/DMX-3003
• Lucent 5ESS Switch Maintenance & Operations
• Lucent 5ESS switch Maintenance Fundamentals
• Lucent 3B20D Computer Recent Change and Verify Procedures
• Lucent 3B20D Computer Fundamental Maintenance and Routine Activities
• Light Wave Communications Installation and Maintenance

EXPERIENCE:

PCC Network Solutions    April 2005-Present
Carrollton, TX
Project Manager

• Responsible for pulling and terminating Voice and Data cables
• Helped design, install, and maintain T-1 tie cables throughout multiple buildings
• Worked closely with the customer (Countrywide) to install efficient cabling
• Test and run equipment for performance and correct installation

Hill Professional Services    November 2004-April 2005
Dallas, TX
Lead Technician

• Manage technicians installing data networks
• Place category 5 and fiber cable
• Terminating cables and testing
• Install wireless access points.
• Install connectors on fiber optic cables

ImOutdoors.com/BringMeBiz.com    April 2002-August 2004
McKinney, TX
Customer Service Manager

• Manage up to 5 customer service representatives responsible for resolving all customer issues including technical, billing, and service problems.
• Perform search engine optimizations as well as web development and updates.

Wireless Facilities Inc. / Ericsson, Inc.    June 1996 - Nov. 2001
Richardson, TX
Senior Analyst II / Customer Service Engineer III

• Network Operations Center technical support, performance management, process improvement, and technician technical training
• Supervise technicians on second shift.
• Supervise level 1 & 2 technicians, write documentation, procedures, & policies.
• Handled all NOC tech escalations as well as customer escalations, Wireless networks, international gateway, and class 5 switches as well as T1 and Fiber issues.
• Founded and chaired the process improvement team.
• Technical support for Ericsson AXE switching equipment.
• Handled over four hundred customer service request in 24 months.

Southwestern Bell Telephone    March 1989-June 1996
McKinney, TX
Communications Technician

• Performed turn-up and maintenance on Lucent, Nortel, and Ericsson switches
• Performed turn-up and maintenance on power systems
• Performed turn-up and maintenance on fiber and electrical multiplexers
• Implemented SS7 on Lucent 5 ESS and Ericsson AXE switches
• Performed turn-up and maintenance on basic rate ISDN
• Worked on ten analog to Digital central office conversions
• Provided support for ten Lucent 5 ESS and 36 Ericsson AXE upgrades

Southwestern Bell Telephone    March 1973-March 1989
McKinney, TX
Cable Splicing Technician

• Spliced copper and optic cables
• Performed turn-up and maintenance on Subscriber Loop Carrier (SLC 96) systems
• Lead technician on large projects responsible for overseeing coworkers, coordination with engineering and total project completion
• Responsible for review and approval of test equipment as standard for the Network Distribution department company wide
• Served as Job Steward for ten years

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