Jerry W. Clayton
5915 FM 1377
Princeton, Texas 75407-2173
Home: (972) 734-3420
Cell: (214) 707-7742
E-mail: jerry@clayton-clan.com

Summary of Skills

customer service, supervisor, manager, technical support, performance management, process improvement, technical training,.supervisor, manager, project management, telecommunications switch maintenance, telecommunications switch technical support, telecommunications switch turn-up, digital transmission equipment turn-up, digital transmission equipment maintenance, digital transmission equipment technical support, fiber optic, cable splicing, cable placement, wiring, Lucent, Ericsson, Nortel, web site development, search engine optimizations, customer service

Experience

    August 2005-Present PCC Network Solutions Carrollton, Tx.
    Lead Technician

    November 2004-August 2005 TekSystems Dallas, Tx.
    Lead Technician

    Manage technicians installing data networks
    Place category 5 and fiber cable
    Terminating cables and testing
    Install wireless access points.
    Install connectors on fiber optic cables

    April 2002-August 2004 ImOutdoors.com/BringMeBiz.com McKinney, Tx.
    Customer Service Manager

    Manage up to 5 customer service representatives responsible for resolving all customer issues including technical, billing, and service problems.
    Perform search engine optimizations as well as web development and updates.

    March 2000-Nov. 2001 Wireless Facilities Inc. Richardson, Tx.
    Senior Analyst II

    Network Operations Center technical support, performance management, process improvement, and technician technical training.
    Supervise technicians on second shift.

    June 1996-March 2000 Ericsson, Inc. Richardson, Tx.
    Customer Service Engineer III

    Technical support for Ericsson AXE switching equipment.
    Handled over four hundred customer service request in 24 months.

    March 1989-June 1996 Southwestern Bell Telephone McKinney, Tx.
    Communications Technician

    Performed turn-up and maintenance on Lucent, Nortel, and Ericsson switches
    Performed turn-up and maintenance on power systems
    Performed turn-up and maintenance on fiber and electrical multiplexers
    Implemented SS7 on Lucent 5 ESS and Ericsson AXE switches
    Performed turn-up and maintenance on basic rate ISDN
    Worked on ten analog to Digital central office conversions
    Provided support for ten Lucent 5 ESS and 36 Ericsson AXE upgrades

    March 1973-March 1989 Southwestern Bell Telephone McKinney, Tx.
    Cable Splicing Technician

    Spliced copper and optic cables
    Performed turn-up and maintenance on Subscriber Loop Carrier (SLC 96) systems
    Lead technician on large projects responsible for overseeing coworkers, coordination with engineering and total project completion
    Responsible for review and approval of test equipment as standard for the Network Distribution department company wide
    Served as Job Steward for ten years

Education

    1989 Collin County Community College McKinney, Tx.
    1972 Princeton High School Princeton, Tx.
    Honor Graduate

Technical Training

    Introduction to ATM
    Ericsson AP Operations and Maintenance
    Introduction to UNIX & Solaris 2x System ADM ESS
    Ericsson CMS 8800 BYB 501 MSC Operation & Maintenance
    Ericsson Radio Base Station 884-1900 Operations & Maintenance
    Ericsson CMS 8800 RBS Basics
    Ericsson CMS 8800 System Survey
    Ericsson Team Building
    Ericsson Emergency Correction Assembly Certification
    Ericsson ISDN Access Node Installation and Maintenance
    Ericsson AXE IOG Maintenance
    Ericsson AXE SS7 Operation and Maintenance
    Ericsson AXE Software
    Ericsson AXE Advanced Software Fault Handling
    Ericsson AXE Maintenance APZ 212
    Achieving Customer Satisfaction
    Dantel Alarm System
    SONET Ring Operation and Maintenance
    Principles of Digital Transmission
    Rockwell Collins LTS-1565D/DMX-3003
    Lucent 5ESS Switch Maintenance & Operations
    Lucent 5ESS switch Maintenance Fundamentals
    Lucent 3B20D Computer Recent Change and Verify Procedures
    Lucent 3B20D Computer Fundamental Maintenance and Routine Activities
    Light Wave Communications Installation and Maintenance